Privacy Policy
Effective Date: March 1, 2026
Last Updated: March 1, 2026
Contact: privacy@theascentjourney.com
Mailing Address: 3521 E. Loren St. Springfield, MO 65809
Overview
Whaley Consulting, LLC (DBA Ascent Coaching and Counseling) ("ASCENT," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us, including:
- Contact Form Submissions: Name, email address, phone number (optional), and message content when you use our contact form.
- Scheduling Information: Name, email, phone, and intake responses when you schedule a consultation through our scheduling integration.
- Email Signup: Email address when you subscribe to our newsletter through our HubSpot form integration.
Third-Party Service Providers
We use the following third-party services to operate our website. Each service has its own privacy policy governing how they handle your data:
- HubSpot: Processes contact form submissions, application forms, newsletter signups, and manages scheduling
- Google Analytics: Provides website usage analytics and visitor insights
- Vercel: Hosts our website
Emails
All email communications from ASCENT are opt-in. You will only receive emails if you voluntarily subscribe to our newsletter or submit a form requesting communication. Every email includes an unsubscribe option, and you may opt out at any time. We do not sell, rent, or share your email address with third parties for marketing purposes.
Information Sharing
Your personal information is shared only with ASCENT team members who need it to provide our services, and with the third-party service providers listed above who help us operate our website and business. We do not sell your personal information to third parties. We may disclose information if required by law or to protect the rights, property, or safety of ASCENT, our clients, or others.
Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and are not liable for unauthorized third-party access despite our best efforts.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Schedule and conduct consultations
- Send newsletter communications (if you've subscribed)
- Improve our website and services
- Comply with legal obligations
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and scheduling data are retained for the duration of our business relationship plus any legally required retention period.
Cookies and Analytics
ASCENT uses third-party services such as HubSpot, Google Analytics, and Vercel, which may use cookies or collect usage data according to their own privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at privacy@theascentjourney.com.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@theascentjourney.com
Mail: 3521 E. Loren St. Springfield, MO 65809